Refunds and Cancelling
- Cancel a monthly plan any time, in your account. No phone call, no form.
- First month of a monthly plan: ask within 7 days. If you ran 25 lookups or fewer, you get all of it back. If you used more, you pay only for what you used.
- Charged by mistake or charged twice: we always fix it.
- Refunds go back to the card you paid with, usually within 5 to 10 business days.
Cancelling a monthly plan
Sign in, open your account, and choose Cancel plan. It takes effect at the end of the billing month you already paid for. You keep full access until then and you are not charged again. If you can't sign in, email support@buylowsellhigh.club from the address on your account and we will cancel it for you, effective the day you wrote.
The free closed-auction history stays open to you after you cancel.
Refunds on monthly plans (Starter and Club)
- Your first month. If the Club is not for you, email us within 7 days of your first payment. This applies once per person.
- 25 lookups or fewer: we refund the full payment.
- More than 25 lookups: we refund what you paid, minus the days you had the plan, minus the lookups you ran at 2.5 cents each (the same rate as a top-up). A day is one thirtieth of the monthly price.
- Renewals. A renewal payment is refunded in full if you ask within 48 hours of the charge and have not unlocked an auction or run a lookup since it renewed.
- Otherwise. We do not refund part of a month. Cancelling stops the next charge, and you keep access until the month you paid for ends.
First Auction Pass ($2.99)
The pass is a one-time payment and never renews. Once you unlock an auction with it, it has been used and is not refundable. If you have not unlocked an auction yet, email us within 7 days of buying it for a full refund.
Lookup top-ups
If you have not used any lookups from a top-up, email us within 7 days of buying it for a full refund. A top-up that has been partly used is not refundable.
When we always make it right
- You were charged twice, or charged after you cancelled.
- You were charged for the wrong plan.
- The service was down, or the auction you unlocked could not be shown, so you could not use what you paid for. We will refund it or give the auction or lookups back, your choice.
How to ask
Email support@buylowsellhigh.club from the address on your account. Tell us what you want refunded. You do not need to give a reason. We answer within 2 business days.
Approved refunds go back to the original payment method. Your bank usually shows it within 5 to 10 business days.
Before you dispute a charge
If something looks wrong on your statement, write to us first. The charge shows as BUY LOW SELL HIGH CLUB. We can usually sort it out the same day, which is faster than a bank dispute.
What we can't refund
We sell access to information. We cannot refund what you paid an auction house, or cover a loss on an item you bought, whatever the rating or max bid said. See section 3 of our Terms.